Refund Policy

Who handles payments

ClaimParrot is operated by KERA Tech Solutions L.L.C., a company registered in Kosovo and based in Prizren. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes refunds.

Your receipt email from Paddle includes a link to manage your order and request a refund.

30-day refund window

You can request a full refund within 30 days of any payment: an appeal packet (standard, level-of-care or expedited), an Appeal Desk payment or renewal, a partner invoice, or the design-partner pilot fee.

You don't need to give a reason, although feedback helps us improve the product.

If a delivered packet could not be used, tell us and we will not charge for it, or will refund it if it has already been paid. Your first packet is free, so there is nothing to refund unless you paid for expedited delivery.

How to request a refund

Use the link in your Paddle receipt, or go to paddle.net and look up your order with the email address you used at checkout.

You can also email hello@claimparrot.com with the order number from your receipt and we will process the refund through Paddle.

Approved refunds go back to the original payment method. Paddle usually processes them within a few business days; your bank may take longer to show the credit.

Subscriptions

Appeal Desk plans renew monthly. Subscriptions have no free trial; the first appeal packet is free instead.

Cancel any subscription at any time from Billing in your workspace or from the Paddle customer portal. Cancellation stops the next renewal and you keep access until the end of the period you paid for. If you cancel within 30 days of a payment and want that payment back, request a refund as described above.

What happens after a refund

A refunded packet stays available in your account; we do not take back files that were already delivered.

A refunded subscription ends the plan. Packets already delivered stay available to download until they are deleted under our Privacy Policy.

Your statutory rights

Consumers in the EU, EEA, UK and Switzerland have a statutory 14-day right of withdrawal, and other local laws may give you additional rights. Where the law gives you more than this policy, the law applies. Paddle's buyer terms (paddle.com/legal/checkout-buyer-terms) also apply to your purchase.

Questions

Email hello@claimparrot.com. We reply within two business days.