Editorial policy
How we source, check and correct what we publish.
Denial and appeal content affects money and care. These are the rules every page in the resource library follows.
Updated
Who writes ClaimParrot's resource pages?
The ClaimParrot editorial team, the people who build the product, writing as an organization. No page claims a named clinician, attorney or certified coder as author or reviewer unless that person actually reviewed it and the page says so.
- Resource pages are general information about denials, appeals and payer rules. They are not legal, medical or coding advice for a specific case.
- Unless a page names a reviewer, it has not been reviewed by a licensed clinician or attorney.
- Clinical decisions, medical-necessity judgments and legal strategy belong to qualified professionals working on the actual case.
What counts as a source?
Primary sources come first: the regulation itself (eCFR, Federal Register), the regulator (CMS, DOL/EBSA, HHS, state insurance and managed-care departments), the payer's own manual or appeals page, and X12 for code lists. Secondary sources are used only when no primary source exists, and are named as such.
- Every page lists its sources with the publisher and the date we checked each one.
- Statistics link the study, report or dataset that produced them, with its publication date.
- Figures a company reports about itself, or from a vendor survey, are labelled as vendor-reported.
- When no reliable number exists, we say so instead of estimating one.
How current is the information?
Each page shows the date of its last substantive update, and each source shows the date it was checked. Payer deadlines, appeal levels and regulatory timelines are re-verified at least once a quarter, and sooner when a rule or a payer policy changes.
- Quarterly re-verification covers payer appeal windows, peer-to-peer windows, external-review timelines and federal clocks such as those under CMS-0057-F.
- Regulatory status that is in flux, such as enforcement of the 2024 mental health parity rule, is rechecked whenever the agencies issue guidance.
- If a check finds a change, the page is updated and its date moves. Unchanged pages keep their date.
Is AI used to write these pages?
Yes. Pages are drafted with AI assistance. Every factual statement about deadlines, rules, codes and payer processes is then checked against the source cited for it before the page is published, and anything that cannot be verified is removed or stated as uncertain.
- Worked examples are fictional and labelled as fictional. Names, dates, payers and amounts in them are invented.
- AI is not used to invent statistics, quotes, reviewers, testimonials or outcomes.
- The same rule applies inside the product: drafts are grounded in the documents supplied, and a person approves every packet.
Why don't the pages quote ASAM, LOCUS, InterQual or MCG?
Those criteria sets, and many payers' own guidelines, are licensed or proprietary. We name them so readers know what to request from the plan, and we describe what reviewers look at in general terms, but we never reproduce their text, scoring or decision rules.
- Group health plans must provide the medical-necessity criteria for mental health and substance use disorder benefits on request; our guides explain how to ask.
- X12 claim adjustment reason code and remark code descriptions are paraphrased in our own words, with a link to X12's published lists.
How are comparison pages kept fair?
ClaimParrot is an interested party, and comparison pages say so. They use public information or hands-on testing, state each product's strengths plainly, show the date they were checked, and never include paid placements or affiliate links.
- Competitors' features and prices are described only as their own public pages state them, with links.
- A vendor that finds an error about its product can ask for a correction like anyone else.
- We do not publish ratings, rankings or reviews that we cannot source.
How do I report an error?
Email hello@claimparrot.com with the page address and what is wrong, ideally with a link to the source that shows the correct information. Every report is reviewed, and confirmed errors are fixed on the page with an updated date.
- Please do not include patient information or claim documents in a correction request.
- Material corrections, such as a wrong deadline, are fixed first and noted in the page's update.
- If a report is not accepted, we reply with the source we relied on.
ClaimParrot is operated by the company named on the about page. The product itself never decides medical necessity, and every appeal packet is approved by a person before it is sent.
Sourced. Dated.Reviewed.