Contact
Talk to the people behind ClaimParrot.
Email is the fastest way to reach us, and we reply within two business days. Write to hello@claimparrot.com for anything not listed below.
Please never include patient names, member IDs, dates or other identifiers in an email.
Who to write to
| Topic | Use it for | |
|---|---|---|
| Support and general questions | hello@claimparrot.com | Questions about packets, your account, turnaround or the resource library |
| Sales, pilots and partners | sales@claimparrot.com | Appeal Desk plans, wholesale packets for billing companies and design-partner pilots |
| Billing and refunds | hello@claimparrot.com | Invoices, cancellations and refunds; include the order number from your Paddle receipt |
| Security | security@claimparrot.com | Suspected vulnerabilities, unauthorized access and security reviews |
| Privacy | privacy@claimparrot.com | Access, correction, export and deletion requests about personal data |
| Legal notices | legal@claimparrot.com | Notices under our terms and questions about the legal pages |
| Procurement | sales@claimparrot.com | Security questionnaires and vendor reviews; the DPA and subprocessor list are linked below |
| Email preferences | unsub@claimparrot.com | Stop marketing and outreach emails; service emails continue |
Paid through Paddle? Your receipt has a link to manage the order, and you can also look it up at paddle.net. Refunds follow our refund policy: a full refund within 30 days of any payment.
Company details
- Company
- KERA Tech Solutions L.L.C.
- Location
- Prizren, Kosovo
- Product
- ClaimParrot, software that drafts behavioral-health appeal packets, each checked by a person before release
- Payments
- Paddle.com, our reseller and Merchant of Record
- Website
- claimparrot.com
How we handle data, retention and subprocessors is on the Trust & security page. Our terms and privacy policy name the company you contract with. For a vendor review, the data processing addendum and the subprocessor list are public.
Questions first?Write to us.